Here are the most common answers to questions we have received from people who have benefited from our FREE service.
After you submit your request using our online form you can go here to purchase the appropriate, quality part to be used for the fix.
Return time might vary based on when your phone and the replacement part(s) get to us. Another factor will be how many phones we have in line for fixing. However, we typically strive to get phones fixed in 24 hours after receiving them. Regardless, we will keep you posted through constant email communication.
We would love to provide our service to as many people as we possibly can. This means you can only send one phone at a time. But if you wish to send another phone after you have received your first fix please feel free to do so.
Presently, we do not fix any other phone issues aside the listed issues on the website.
After we are done fixing your phone for FREE, you are obligated to cover the shipping cost to receive your phone.
Yes, we are always AVAILABLE 24/7 a week.
Dr. Fixed will not be responsible for any loss or damages that might happen once your phone is in transit. But we would advise that you talk to your courier about loss or damages of item.
No, donation is not an obligation but we do appreciate our kind donors.
No, we do not need to have access to your phone media or photos in order to fix your phone. We also recommend that every phone is locked with user’s passcode before they are sent to us.
YES, Dr. Fixed is 100% FREE! We provide the repair service to you at no charge. You only pay for the shipping label to send the phone to and from us as well as the required replacement parts. However, we do accept donations which is in no way, shape or form mandatory, but highly encouraged.
Since, you purchased the wrong part, you will be responsible to reach out to the vendor concerning any wrong purchases.
Although we strongly advised our users to purchase their part from our recommended vendor if you have already purchased your part elsewhere and it matches the specifications, then yes we will fix it for you.